How Spectar Enables Teams to Successfully Build Smarter Jobsites
About the Author: Melody Rose is the Head of Customer Success & Operations at Spectar. A Six Sigma and OSHA-10 Certified Customer Success Manager, her career started as a systems engineer in the aerospace industry: “I knew I always wanted to be an engineer, I knew I always wanted to create the world around me” says Melody of her professional choice. The lack of innovation in aerospace, coupled with onsite work for construction projects, provided an opportunity to switch to an industry where innovation was fostered and embraced, and where she would be part of the tech wake-up the industry would soon undergo and challenge the status quo.
In her role at Spectar, Melody works closely with Foremen, Journeymen, VDC Managers, and BIM Managers to understand their key processes and improve their workflows with Augmented Reality technologies. She has helped build and test prototypes of disruptive technology in the field with end-users and has managed complex projects through their entire lifecycle to national production. The feedback she receives translates directly into product and process improvements aimed at helping you achieve your desired ROI.
When considering the deployment and use of any construction technology (ConTech), the main concerns of any Innovation Officer, Operations Director, or Senior Project Manager revolve around jobsite safety and the ability to scale across the entire organization.
You’re likely familiar with the impact AR is having on increasing quality and efficiency throughout the entire project lifecycle, but you may still be wondering how scalable it is, and how safely it can be used on a jobsite. After all, every emerging technology carries a certain degree of risk, and smart industry leaders are looking to ensure their organizations avoid any safety hazards associated with the new tech.
To address these concerns, Spectar has developed and benchmarked the proven process of safely rolling out and scaling AR across an enterprise while building a culture of continuous improvement. At the core of this process is Customer Success.
As leaders and innovators in the ConTech space, we are invested in the long-term business success of your team. Our goal is to remove any barriers that hinder the frontline workers - Foremen, Journeymen, VDC Managers - from solving problems, and to build teams focused on continuous improvement. Having worked alongside these men and women in the field, I found that understanding the processes of these field teams is the key to understanding how technology relieves their pain points. By working to understand your workflows, performing construction industry analyses, and staying up to date with the latest operational and safety regulations (including OSHA) we are able to increase the efficiency of our internal processes and deliver a better product as a result.
To create and sustain this culture of continuous improvement, we employ Lean Six Sigma and Lean Construction methodologies. We are thus able to address our customers’ inefficiencies in a structured way and educate them on how to improve their business outcomes with Spectar, while at the same time ensuring safety on the jobsite.
Continuous improvement is the backbone of Lean Six Sigma, which refers to subtle management techniques that improve business processes by reducing the probability of error and risk. Lean Six Sigma combines lean manufacturing methodologies with the Six Sigma techniques for process improvement.
Lean Construction, or LC, is a construction methodology aimed at minimizing waste while maximizing the output of a project, and is a derivative of Toyota's famous lean production method - “The Toyota Way”. It is based on two fundamental concepts: continuous improvement and respect for people. At its core, Lean Construction aims to eliminate the 8 main types of construction waste (collectively referred to as DOWNTIME):
While it’s a fairly simple idea to grasp, it is important to note that implementing lean construction methodologies is not as equally straightforward. Because there is no single recipe for achieving lean in construction, and due to the challenge of work occurring in an uncontrolled environment, predictable workflows are difficult to achieve without the help of an experienced implementation partner.
Spectar’s Customer Success team has employed Lean Construction and Lean Six Sigma methodologies across a variety of complex projects, helping teams build a culture of continuous improvement while safely and efficiently scaling AR across the enterprise.
A key tool of the Six Sigma methodology, DMAIC (Define, Measure, Analyze, Improve, Control) is a data-driven technique that helps teams explore potential solutions, decide a course of action, and implement process controls.
As a Six Sigma certified member, I utilize the DMAIC Roadmap to help Spectar’s customers successfully build smarter, more efficient jobsites. Think of the motto “work smarter, not harder” - gone are the days where companies waste money, labor, and resources to solve a problem. With this roadmap, we are able to methodically plan out how AR will be used and scaled across your enterprise, pinpoint your workflow inefficiencies, and find new ways to streamline your processes with Spectar.
Here’s what a DMAIC Roadmap looks like with Spectar:
Define. We start by defining the problem or inefficiency your company wants to address, and the scope of these improvements. We make sure all the objectives of improvement are aligned with the goals of your organizational leadership.
Measure. Our team analyzes how the process in question currently performs and measures its effectiveness with quantifiable metrics, such as the number of reworks, duration, and cost.
Analyze. Armed with data, we perform a root-cause analysis to determine the underlying reasons for the inefficiency. This step is crucial in creating solutions that resolve the issue and don’t waste time or resources.
Improve. Once the root cause has been determined, our team pilots any process changes and implements solutions to resolve the underlying issue, while also collecting data to confirm there is measurable improvement.
Control. Control is about making sure successful improvements do not degrade over time. We create a plan of action that helps you track and sustain the success of the updated processes.
With experience within the industry, I know that one of the most important safety concerns in construction is adherence to OSHA regulations to ensure safe and healthful working conditions for working men and women. In such high-hazard environments like construction, Operations and Safety Directors want to ensure that all the technologies brought to the field are vetted and safe for workers and that all personnel are OSHA-10 trained.
Companies and employers who are not OSHA compliant face potential violations that can result in significant civil penalties such as fines, and, in very serious cases, even criminal penalties:
Can you really afford to have uncertified trainers on your jobsite implementing technology? That’s why when working with Spectar, you have the peace of mind in knowing all our Customer Success Managers are OSHA-10 certified.
We understand all the challenges that come with working in a hazardous environment like a construction jobsite, and believe that safety is a fundamental part of the culture of any construction enterprise. We have a duty towards our frontline workers to keep jobsites safe and make sure they have all the tools needed to prevent incidents ahead of time. In line with our focus on jobsite safety, we employ these 10 best practices as the standard on-site protocol:
I’ve seen many companies make promises to customers only to fail to deliver on them with clear plans of action. In fact, the Harvard Business Review reported that only 8% of company leaders were said to excel at both strategy and execution. Each of the customers I’ve worked with had a vision for what they wanted to achieve, but with no means to get there. I believe this is where the value of Spectar lies.
At Spectar, we work with you to create a clear, well-conceived path for execution, and work with your construction team to safely bring AR to the field. The personalized Go-to-Site plan follows a 5-step process:
Our Go-to-Site plans are designed to offer support, training, and expertise at every step of the process, so your team can see real value as they work. We start by working with you to outline your specific goals in rolling AR across your jobsite(s), set milestones for measuring success, and don’t leave your site until your team is fully trained and ready for a successful launch.
In my career, I have implemented new innovation over several complex projects with the same expertise to help you safely and successfully implement Spectar and scale your workflows.
Having worked for large corporations and start-ups that were disruptors in the industry, I see myself as both a visionary and an operator. In the early days of my career, I would take prototypes into the field and predict the different ways a customer could break our technology. I created support documents with detailed outlines for the teams because I knew the technology inside and out. With such an intimate knowledge of the tech, I was known as the person who would come in after the sale to make good on our promises.
Carrying a technical background in systems and aerospace engineering allows me to not only understand the technology but also speak to its limitations and reverse-engineer solutions on the fly. When things break, I am the one responsible for coming up with the solutions - fast. If I don’t have the immediate answers, I rely on a great team to find a solution while I find acceptable paths forward with your team.
When working with Spectar, you not only gain access to technology designed to improve your workflows, but also a team invested in your ongoing success with AR. With technology, you can’t set it up, only to forget it, and expect to get anything out of it. That’s why my team and I strive to deliver clear strategic guidance every step of the way and equip you with the insight needed to maximize your ROI. When you work with Spectar and our Customer Success team, you’ll receive:
OSHA-10 and Six Sigma Certified Dedicated CS Manager: We provide access to a dedicated Customer Success Manager to assist your team with best practices that deliver measurable ROI. All our CSMs are both OSHA-10 and Six Sigma certified. With extensive industry knowledge, our CSMs understand the pain points of your construction teams and use Lean Six Sigma methodologies to help your team understand and adopt Augmented Reality on the jobsite.
Collaboration: Our team is dedicated to providing you with unlimited remote and on-site support. Our experts are always ready to troubleshoot issues and provide assistance with best practices. As your goals change, we’re here to guide you and streamline new processes.
Customized Add-Ons: To better meet your business needs, we provide customized training programs and develop any custom integrations you require to scale your business with Spectar.
Today’s leaders are finding solutions that leverage their company’s core business practices and personnel to exponentially grow. Think back to the motto “work smarter, not harder”. With technology, the same amount of people are working smarter to achieve more saving time, effort, and cost.
As a technology built for the field, Spectar gives your business a competitive edge because we ensure that your field teams understand and utilize the technology properly from Day 1. To us, it’s all about the end users seeing a clear ROE (or Return on Effort). When your field teams are equipped with technology, they are able to better understand how their contributions fit into the overall success of the company and, thus, work more efficiently.
By overlaying a 3D holographic BIM model at 1:1 scale on the jobsite, Spectar increases the productivity and effectiveness of the field teams. Our Customer Success team and proven Go-to-Site process enable construction organizations to achieve higher profit margins and successfully build smarter jobsites safely, on time, and within budget.
1 in 5 workplace fatalities occur in construction, the highest rate among all industries, and falls account for 36.9% of all jobsite injuries. These two numbers are a testament to why worker safety is the highest priority on all jobsites. Born from construction, Spectar is designed with the field team in mind.
General Contractors have to coordinate with several sub-contractors throughout the build to ensure the BIM model is accurate. Miscalculations and minor mistakes can cause a ripple effect across all the trades and departments. This can lead to time wasted reworking the project, the cost of which outweighs that of training your team on the HoloLens.
With Spectar, you’ll have access to technology that makes Quality Control and Quality Assurance easier. Through the HoloLens, your contractors will be able to identify missing components, incorrect placements, clashes, and other discrepancies while mitigating those risks in real-time. Using Spectar with the HoloLens ensures you build correctly the first time, avoiding the costly rework.
Having a 1:1 BIM model overlay on a jobsite reduces knowledge gaps and empowers your field teams with immediate and accurate access to your BIM models. Field teams are able to build with confidence and understand tasks faster. Journeymen and apprentices no longer need to go back and ask for clarification. With the single source of truth right in front of them, they are able to immediately understand the task at hand and complete it 5x faster.